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Our full range of chocolate flakes, makers and extras

From 28% white up 100% extra dark, find your perfect %

Craft hot chocolate at home with our makers

Delicious, fully plant based hot chocolate flakes

Award-winning tea and speciality coffee

Welcome your team into the office with chocolate drinks

Browse our carefully curated % menu

Collect and spend points in store

The art of crafting your perfect chocolate drink

Experiment with Knoopology at home

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How to use the app

Make your account on
the app + online
Order on the app in-store or
on our website
Earn 1 point
per £1 spent
Collect points to redeem rewards in-store + online

Join now

Order through our app to experiment with Knoopology in store – or order your flakes to your doorstep online.

Join now

Order through our app to experiment with Knoopology – choose your % chocolate, preferred milk and extra flavours.

Our frequently asked questions:

By downloading and using our app, you are agreeing to our loyalty app terms, you can read them here.

Getting started

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Whether you had the old app, or you are a new customer, you will need to follow these instructions:

  • Download the Knoops app for iOS here and for Android here
  • Click "Profile" in the bottom right hand corner
  • Then "New user? Sign up now"
  • Enter your details (if you had the old app - use the same email address that you used for the old app so we can link your points)
  • Agree to receive offers and promotions to find out how to gain bonus points
  • Click "Sign up"
  • You can then order through the app, or scan your QR code when you earn points in-store.

How do I link my loyalty app to the Knoops website?

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Customers can now earn loyalty points in store and with online orders. You must have an app account first. 

Once you have created an app account you will need to follow the below instructions 

  • Go to 'Knoops loyalty'
  • Click 'Login to continue' and either create an account or login with your existing account 
  • Make sure to use the same email address that is linked to your app account
  • If your app is linked to Apple ID this will not link your accounts, you will need to create an account with an email address. If you need help with this please email app@knoops.co.uk 
  • You will then receive a verification code via email, once verified you will be able to earn points 
  • Points can only be earned when on select products (see Terms and conditions for the full list) and when logged in during the purchase. 

How to earn points?

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Earn 1 point per £1 you spend*. If ordering in store, show staff your QR code which you can access from the home screen. If ordering via the app, your points will automatically be added if you’re logged in. 

Loyalty points expire every 12 months.

*not applicable on gift cards, gift packaging, makers, milk frothers and coffee machines. 

How to redeem points?

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You can start redeeming points when you’ve earned a minimum of 30 points. You’ll be able to claim different products depending on how many points you have in your account:

Redeeming points in store:  

  • To see what rewards you can access with your point balance, log in to your account on the app, then tap ‘Loyalty’– the star at the bottom of the screen. Rewards that are available to you will be displayed here. You can then redeem your offer by clicking the one you want.
  • You cannot scan offers with the QR code, you have to order through the app to redeem it: tap the store location, choose your drink/tube of flakes. In the cart, you can redeem your offer via “choose personal offers” and select your offer.

Redeeming points online: 

  • Go to 'Knoops loyalty'
  • Login into your account and this will show your points balance and available rewards
  • Select the reward you would like to claim. Once your points have been converted this cannot be reversed
  • Your available vouchers will show under your points balance, select 'Use' and add the product to your cart 
  • This will automatically discount the product and you can place the order as normal

How do I find out about rewards + offers?

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We recommend enabling push notifications and signing up to our emails, so you don't miss out on any offers. You can do this by tapping 'Settings', then sliding on for push notifications.

How do I know if my website account is earning loyalty points?

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In order to see if you have correctly linked your accounts to earn points for online orders, click on 'Knoops loyalty' and sign in. If your account is linked you will see any points already earned and rewards available here.

Knoops student discount

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We offer students 15% off all drinks in-store. The discount does not apply to retail items in-store or on our website.

To validate your student card on the app, please fill out your details here. You will need to upload a photo of your current student card with it's expiry date - we will not accept any digital cards like Totum, student beans or Unidays.

How do I see how many loyalty points I have

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You can view your points and different ways to use them through the app or the website. Please note rewards differ when redeeming in store vs online

App: login, click on loyalty and this will  show how many points you have and which rewards you qualify for. 

Website: Login to your profile as normal and then select 'Visit us' in the navigation bar and click 'Knoops loyalty'. In order to use your points you will need to convert the points and then select 'Use' under 'Vouchers + offers'. 

How to earn loyalty points on online order?

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In order to earn loyalty points from online orders please make sure you have downloaded and signed up on our loyalty app. Make sure not to use Apple ID and if you already have an account on our website please use the same email address. 

  • Once you have an account on our app
  • Link your accounts by going to 'Knoops loyalty'
  • Login or create an account with the email that matches your app account
  • This will link your account and any points earned from in store purchases

*Any orders placed through the Knoops website prior to linking your account/signing up to loyalty will not receive points retrospectively 

How do I earn loyalty points when shopping online?

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Customers can now earn points when shopping online. Make sure you have created an account on our app first and then follow the below instructions. If you already have an account on our app, follow the below instructions to link your account. 

Once you have created an app account you will need to follow the below instructions 

  • In order to link accounts click on 'Visit us' on Knoops.co.uk and then 'Knoops loyalty'
  • Click 'Login to continue' and either create an account or login with your existing account 
  • Make sure to use the same email address that is linked to your app account
  • If your app is linked to Apple ID this will not link your accounts, you will need to create an account with an email address. If you need help with this please email app@knoops.co.uk 
  • You will then receive a verification code via email, once verified you will be able to earn points 
  • Points can only be earned when on select products (see Terms and conditions for the full list) and when logged in during the purchase.

I have more questions about the app/loyalty

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For any other queries about our app, please get in touch onapp@knoops.co.uk