We need to verify your account by sending a code to your email.
Knoops loyalty T&Cs
Please read these terms and conditions carefully. By accessing or using this programme, you agree to be bound by the terms described herein and all terms incorporated by reference. If you do not agree to all these terms, you should not participate in this programme.
Click 'Login to continue' and either create an account or login with your existing account
Make sure to use the same email address that is linked to your app account
If your app is linked to Apple ID this will not link your accounts, you will need to create an account with an email address. If you need help with this please email app@knoops.co.uk
You will then receive a verification code via email, once verified you will be able to earn points
Points can only be earned when on select products (see Terms and conditions for the full list) and when logged in during the purchase.
How to earn points?
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Earn 1 point per £1 you spend*. If ordering in store, show staff your QR code which you can access from the home screen. If ordering via the app, your points will automatically be added if you’re logged in.
Loyalty points expire every 12 months.
*not applicable on gift cards, gift packaging, makers, milk frothers and coffee machines.
How to redeem points?
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You can start redeeming points when you’ve earned a minimum of 30 points. You’ll be able to claim different products depending on how many points you have in your account:
Redeeming points in store:
To see what rewards you can access with your point balance, log in to your account on the app, then tap ‘Loyalty’– the star at the bottom of the screen. Rewards that are available to you will be displayed here. You can then redeem your offer by clicking the one you want.
You cannot scan offers with the QR code, you have to order through the app to redeem it: tap the store location, choose your drink/tube of flakes. In the cart, you can redeem your offer via “choose personal offers” and select your offer.
Login into your account and this will show your points balance and available rewards
Select the reward you would like to claim. Once your points have been converted this cannot be reversed
Your available vouchers will show under your points balance, select 'Use' and add the product to your cart
This will automatically discount the product and you can place the order as normal
How do I find out about rewards + offers?
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We recommend enabling push notifications and signing up to our emails, so you don't miss out on any offers. You can do this by tapping 'Settings', then sliding on for push notifications.
How do I know if my website account is earning loyalty points?
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In order to see if you have correctly linked your accounts to earn points for online orders, click on 'Knoops loyalty' and sign in. If your account is linked you will see any points already earned and rewards available here.
Knoops student discount
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We offer students 15% off all drinks in-store. The discount does not apply to retail items in-store or on our website.
To validate your student card on the app, please fill out your details here. You will need to upload a photo of your current student card with it's expiry date - we will not accept any digital cards like Totum, student beans or Unidays.
How do I see how many loyalty points I have
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You can view your points and different ways to use them through the app or the website. Please note rewards differ when redeeming in store vs online
App: login, click on loyalty and this will show how many points you have and which rewards you qualify for.
Website: Login to your profile as normal and then select 'Visit us' in the navigation bar and click 'Knoops loyalty'. In order to use your points you will need to convert the points and then select 'Use' under 'Vouchers + offers'.
How to earn loyalty points on online order?
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In order to earn loyalty points from online orders please make sure you have downloaded and signed up on our loyalty app. Make sure not to use Apple ID and if you already have an account on our website please use the same email address.
Login or create an account with the email that matches your app account
This will link your account and any points earned from in store purchases
*Any orders placed through the Knoops website prior to linking your account/signing up to loyalty will not receive points retrospectively
How do I earn loyalty points when shopping online?
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Customers can now earn points when shopping online. Make sure you have created an account on our app first and then follow the below instructions. If you already have an account on our app, follow the below instructions to link your account.
Once you have created an app account you will need to follow the below instructions
In order to link accounts click on 'Visit us' on Knoops.co.uk and then 'Knoops loyalty'
Click 'Login to continue' and either create an account or login with your existing account
Make sure to use the same email address that is linked to your app account
If your app is linked to Apple ID this will not link your accounts, you will need to create an account with an email address. If you need help with this please email app@knoops.co.uk
You will then receive a verification code via email, once verified you will be able to earn points
Points can only be earned when on select products (see Terms and conditions for the full list) and when logged in during the purchase.
I have more questions about the app/loyalty
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For any other queries about our app, please get in touch onapp@knoops.co.uk
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