FAQs

Is your chocolate sustainably sourced?

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Our founder, Jens Knoop, carefully selects the chocolates that feature in our chocolate library. Our current range includes 21 chocolates from around the world, from a white 28% up to a 100% cocoa. We offer a range of blends - which are now traceable, so we know which cooperatives contributed to each cup - alongside a number of single origins from a range of cocoa-growing regions, from Peru and Colombia, to Tanzania and Madagascar. In October 2019, Jens visited the Alto El Sol plantation in Peru, meeting growers who supply the cocoa in our 65% Single Origin.

We work with a handful of chocolate makers, small and large, who are genuinely committed to improving the sustainability of their cocoa, in an industry which has experienced many challenges in recent decades. Programmes such as Cocoa Horizons and Cacao Trace demonstrate the industry’s ambition for achieving long-term sustainability of cocoa, with a focus on environmental issues, productivity, farmer poverty, and social and community development. One of our suppliers is the oldest B-Corps certified company in the world.

What is a Knoopifier?

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The Knoopifier allows you to make the very best Knoops hot chocolate at home - just like our Knoopologists prepare in our shops. It also heats and froths milk for coffee, all at the touch of a button. It is made by the German company, WMF.

Just add your preferred milk, and experiment by introducing a little extra flavour – a fruit, root, herb or spice. For the best results, we recommend using our Knoopifier buttons – choose from a range of 6 different % chocolates. 

Do you deliver internationally?

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At this time, we only deliver to UK addresses.

How many hot chocolates does one pouch of chocolate buttons make?

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Depending on the size of your mug or cup, one 250g pouch of buttons makes about 6 cups of hot chocolate.

What delivery service do you use?

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We use a variety of different couriers and your orders should be received within 2-3 working days.

How should I store my Knoops hot chocolate?

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Knoopifier buttons, or chocolate flakes, should be stored in a cool, dry place.