FAQs

Is your chocolate sustainably sourced?

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Our founder, Jens Knoop, carefully selects the chocolates that feature in our chocolate library. Our current range includes 21 chocolates from around the world, from a white 28% up to a 100% cocoa. We offer a range of blends - which are now traceable, so we know which cooperatives contributed to each cup - alongside a number of single origins from a range of cocoa-growing regions, from Peru and Colombia, to Tanzania and Madagascar. In October 2019, Jens visited the Alto El Sol plantation in Peru, meeting growers who supply the cocoa in our 65% Single Origin.

We work with a handful of chocolate makers, small and large, who are genuinely committed to improving the sustainability of their cocoa, in an industry which has experienced many challenges in recent decades. Programmes such as Cocoa Horizons and Cacao Trace demonstrate the industry’s ambition for achieving long-term sustainability of cocoa, with a focus on environmental issues, productivity, farmer poverty, and social and community development. One of our suppliers is the oldest B-Corps certified company in the world.

What is a Knoopifier?

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The Knoopifier allows you to make the very best Knoops hot chocolate at home - just like our Knoopologists prepare in our shops. It also heats and froths milk for coffee, all at the touch of a button. It is made by the Germany company, WMF.

Just add your preferred milk, and experiment by introducing a little extra flavour – a fruit, root, herb or spice. For the best results, use your choice of Knoopifier buttons – it also works with Knoops chocolate flakes.

What is the Knoops Club?

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Knoopifier owners have exclusive access to our Knoops chocolate buttons, via our subscription service. They are only compatible with our Knoopifier, which is why we ask you to register before buying them.

The process is simple: select three 250g pouches of Knoops chocolate buttons and choose how often you would like to receive them. Then, we deliver them to you for free. Knoopifier owners have unique access to Jens Knoop's hand-picked selection of chocolate buttons; from 28% white chocolate, up to a 96% extra dark.

Why subscribe?

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If you own a Knoopifier and have registered it, you can buy pouches of Knoops chocolate buttons. They are only available to Knoopifier owners as they are only suitable for use with the Knoopifier.

Knoopifier chocolate buttons are easier to create than our flakes, so they cost £7 per 250g, while our flakes start at £8.50 per 250g. Subscribers also get free P&P (usually £3.95) on every delivery. A subscriber, therefore, saves at least £8.45 per month compared to buying the same amount of flakes – over £100 per year, if you get a monthly delivery.

How will I know a delivery is coming?

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We will send you an email 3 days before your next order is due to be dispatched. This allows you time to make any changes, if you need to. For example, if you want to update your order or change its frequency.

How often can I have a delivery?

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You can choose to receive your delivery either every month, or every 2 months. Once your subscription is set up, it's flexible. So, you can update your order to try different chocolates or pause it whenever you need to, using your online account.

How do I pay for my Subscription?

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We use a subscription service known as Recharge to handle our subscriptions, however you can use any credit or debit card to start a subscription.

Do you deliver internationally?

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At this time, we only deliver to UK addresses.

How many hot chocolates does one pouch of chocolate buttons make?

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Depending on the size of your mug or cup, one 250g pouch of buttons makes about 6 cups of hot chocolate.

What delivery service do you use?

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We use a variety of different couriers and your orders should be received within 2-3 working days.

How should I store my Knoops hot chocolate?

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Knoopifier buttons, or chocolate flakes, should be stored in a cool, dry place.