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About us

Our full range of chocolate flakes, makers and extras

From 28% white up 100% extra dark, find your perfect %

Craft hot chocolate at home with our makers

Delicious, fully plant based hot chocolate flakes

Our best-selling marshmallows and gift sets

Award-winning tea and speciality coffee

Treat the chocolate lover in your life

Experiment with Knoopology at home

Welcome your team into the office with chocolate drinks

Browse our carefully curated % menu

The art of crafting your perfect chocolate drink

Experiment with Knoopology at home

FAQ - How do I redeem points?

You can start redeeming points when you’ve earned a minimum of 30 points. You’ll be able to claim different drinks* depending on how many points you have in your account: 

  • 30 points: Coffee or tea 
  • 55 points: Iced chocolate 
  • 60 points: Hot chocolate 
  • 65 points: Mocha
  • 70 points: Milkshake
  • 120 points: Tube of flakes  


To see what rewards you can access with your point balance, log in to your account on the app, then tap ‘Loyalty’– the star at the bottom of the screen. Rewards that are available to you will be displayed here. You can then redeem your offer by clicking the one you want.

You cannot scan offers with the QR code, you have to order through the app to redeem it: tap the store location, choose your drink/tube of flakes. In the cart, you can redeem your offer via “choose personal offers” and select your offer.