FAQ - Why have the redemption points changed from the previous app?
We have updated the points required to claim free drinks in stores via our loyalty app. This is to ensure we are better reflecting the value of our full menu of drinks – from coffees, to hot chocolates and milkshakes.
For example, due to their ingredients, our milkshakes are of a higher value to our coffees so now require 55 points to redeem. This works in a similar way as supermarket loyalty points where you require more to claim premium, higher valued products.
These updated tiers also reflect price changes that have taken place in store and up until now have not been incorporated into our loyalty programme.