FAQ - How do I order through the app?

Open your app and make sure you’re logged in to your account via the ‘profile’ section. 

On the home screen, choose your closest Knoops – we recommend allowing location permissions as this will display your closest store first. If you don’t allow location permissions, you can choose your closest store from the list of venues. 

Choose your order type – please note, drink in is only available in select stores. 

Choose your drink type – hot chocolate, iced chocolate and milkshake can all be selected from the top images. Follow the prompts on screen to order your chosen chocolate %, size of drink, Knoopology extras, milk and whether you’d like to add a marshmallow or whipped cream. When you’re finished, tap add to basket.

You can then add more drinks, or start your payment by tapping ‘view basket’. In the basket you’ll be able to apply any applicable offers and add order notes. Once completed, tap pay and choose your payment method to complete the order.